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Orders & Shipping...

Orders & Shipping 🚚

Updated on Mar 01, 2025

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This page covers everything you need to manage your orders and shipping—from keeping track of new sales to generating shipping labels and handling any issues that come up.

Order Management

Check the Orders tab in your dashboard regularly for new sales. You'll also receive order notifications via email!

After you've received an order: Open each order and confirm that the customer’s shipping address, package weight, and other details are correct. Accurate details help avoid shipping delays and unexpected charges.

Generating a Shipping Label

Follow the steps below to create a shipping label. You'll only be charged for the label if you opt into a sitewide shipping promo. 🚀

  1. Log into the Seller Portal and navigate to Fulfillments:
  2. Look for orders marked as Unfulfilled.
  3. Check the box next to the order and click Print Shipping Label at the top of the screen.
  4. You'll be prompted to enter the required dimensions and weight - both are essential for accurate postage and any discrepancies may be billed to you! Click Next.
  5. Confirm Addresses:
    • Ship-From address: Verify that the address you're shipping from is correct. Click Next.
    • Customer address: Double-check the buyer’s shipping info for any missing details (especially apartment numbers).
  6. Select a Shipping Service: Browse the available shipping rates.
    • Select the exact shipping method the customer chose at checkout (e.g., if they selected “Ground Advantage,” choose that option).

 

Sellers Do Not Pay for Shipping (Unless Weight is Missing!)

  • Customers cover the shipping cost based on the product weight entered.
  • If no weight is provided, the system cannot calculate shipping, and the customer may check out with free shipping.
  • Always enter accurate weight details to avoid this issue.

⚠️ Important: Only generate one shipping label per order! If you accidentally create multiple labels, contact us ASAP on Discord or email sup@throwbackbuys.com so we can process a refund for the extra charges. We're working to streamline this process so that this issue is easier to avoid. 

Reprinting a Shipping Label

If you need to reprint or adjust a shipping label for a returned or undelivered package, follow these steps:

  1. Go to the Orders tab in your Seller Portal. Locate the order and manually change its status to Unfulfilled.
  2. Navigate to Fulfillments and find the order again. Follow the Generate Shipping Label steps as you would for a new order.
  3. Double-check the shipping address and select the correct shipping rate.
  4. Complete the process to generate a new label.

Important Notes:

  • You won’t be able to modify an existing shipping label. Instead, you have to generate a new one.
  • If you accidentally create a duplicate label, contact sup@throwbackbuys.com or post in #seller-support in the Throwback Sellers Lounge so we can assist with a refund if necessary.

🚨 Handling Shipping Issues

If you run into any shipping problems—like tracking delays, returned packages, or incorrect addresses—follow these steps to navigate:

  1. Check Tracking Details: Use the carrier’s tracking system to monitor the package and note any delivery issues.
  2. Contact Support: If there’s a problem, email sup@throwbackbuys.com or ping us on Discord with your order and tracking details. We’ll help find a resolution.
  3. Reship if Necessary: If the package was returned due to an address issue, confirm the correct address with the buyer. Arrange for a reshipment and update the buyer on the new delivery timeline.

 

 

💡 FYI:

🔹 Avoid missed updates! Add sup@throwbackbuys.com to your email contacts so order notifications and important announcements don’t land in spamville.
🔹 Always double-check shipping details before generating a label—it helps prevent costly mistakes.

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